Need to report an outage or safety concern?  Call 931-455-4515 or 931-928-1110.
Incoming president allen potter crop2

TUA Announces New President, Allen Potter

Tullahoma Utilities Authority Board of Directors has announced the conclusion of their search for the utility’s next President. The board unanimously selected Vice President of Electric and Fiber Allen Potter to take the helm of the organization. The decision was reached during a special board meeting on March 6.  Potter will begin his term in mid-May.

Allen Potter was promoted to Vice President in February, following the retirement of Brian Coate. He first joined the then Tullahoma Utilities Board as a Senior Engineering Associate in 2008. Since that time, he has served in other roles of increasing responsibility and authority, including Engineering Supervisor and Manager of Engineering & Operations. Potter has a Bachelor’s degree in Electromechanical Engineering and a Master’s in Engineering Management from Middle Tennessee State University.

In 2022, Potter was awarded the “40 Under 40” recognition by the Tullahoma Area Chamber of Commerce, and he currently holds a position on the Chamber board of directors.

Board chair J.T. Northcutt says he was delighted that the board unanimously agreed that they had found the best candidate within the organization so that it can “continue to be the high performing organization that it is.”  

“This organization has received all kinds of accolades from all over the country,” said Northcutt. “TUA is as big a part of this community as any organization in the city,” he said, noting that the board was looking for someone who would continue that legacy and be a good fit for the organization.

Potter additionally had the endorsement of outgoing President Brian Skelton, who announced in February that he would be retiring from the utility in May.

Upon Skelton’s announcement, Northcutt promised the hiring process would be “efficient and expedient” in choosing a replacement while Skelton remained to ease the transition.

“I am extremely grateful for the opportunity the TUA board is giving me to lead our great team at TUA,” said Potter. “This team will continue to strive to be a leader in the utility industry while upholding our core values of integrity, customer focus, innovation, safety and dedication.”

Electric Department

TUA serves 11,000 residential, commercial and industrial customers with low-cost, reliable power. Over 250 miles of distribution lines are maintained by the electrical department, which includes line workers and grounds workers, two engineering associates and an electric department manager. In addition to line maintenance, crews are also on call 24 hours a day for power outage emergencies.

TUA provides power through two main 161 kV substations, the most recent one being constructed by TUA staff and energized in March of 1997. Each main substation has the capacity of 75 MVA and each typically carries a winter peak load of 32 MW. The TUA distribution voltage is nominally 13 kV, three phase, 60 hertz.

TUA is a power distributor for the Tennessee Valley Authority, which has provided low-cost, reliable, public power to the customers of Tennessee and portions of surrounding states since 1933.

TVA provides regulatory oversight for your local power company’s rates and service practice policies.

If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.

There are three ways to begin the process:
TUA's Electric Department Received the 2020 RP3 Designation 
Tullahoma Utilities Authority's Electric Outage Map provides you general information about the outage level across TUA's service area. Detailed information about specific addresses is not available for home safety and security measures. All information displayed on this site is based on reported and known outages. For information about your specific outage, or if you have an outage and the section of the map you are in doesn't show any outages, call  931-455-4515 and select option #2.

Be prepared for outages:
Remember to keep your telephone number(s) updated with TUA so we can provide you with faster service when reporting outages.

Updated information will:
  • Allow TUA to contact customers of planned outages.
  • Allow customers to report an electrical outage by telephone using the telephone number associated with their account.

To update your phone number information, you can do one of the following:          or
  • Call 931- 455-4515 to speak to a customer service representative.

Be safe:
Downed power lines are a serious emergency and should be reported 
immediately by calling Tullahoma Utilities Authority's 24-hour Emergency Hotline at 931-455-4515.

Never, under any circumstances, go near a downed power line or anything that is in contact with the line. It is very possible that the line could be energized, and there is absolutely no way for you to tell the difference. Remember, too, the line can become energized at any time.

If you are in a vehicle that hits a pole and wires fall on your vehicle, stay inside and ask someone to call 911 for fire and police rescue first, then TUA for assistance. Unless your life is threatened by severe injury or fire, you should remain in your car until an TUA representative tells you it is safe to leave.  If you must leave, however, jump completely clear of the vehicle, never touching the vehicle and the ground at the same time. Land with your feet together and be careful to maintain your balance.

Again, to report an emergency such as a downed wire, an extremely low wire or one that is sparking, call TUA's 24-hour Emergency Line at 931-455-4515.



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