TUA serves 11,000 residential, commercial and industrial customers with low-cost, reliable power. Over 250 miles of distribution lines are maintained by the electrical department, which includes line workers and grounds workers, two engineering associates and an electric department manager. In addition to line maintenance, crews are also on call 24 hours a day for power outage emergencies.

TUA provides power through two main 161 kV substations, the most recent one being constructed by TUA staff and energized in March of 1997. Each main substation has the capacity of 75 MVA and each typically carries a winter peak load of 32 MW. The TUA distribution voltage is nominally 13 kV, three phase, 60 hertz.

TUA is a power distributor for the Tennessee Valley Authority, which has provided low-cost, reliable, public power to the customers of Tennessee and portions of surrounding states since 1933.

TVA provides regulatory oversight for your local power company’s rates and service practice policies.

If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.

There are three ways to begin the process:
 

• Online at www.tva.com/complaintresolution
• E-mail complaintresolution@tva.gov
• Call the TVA Regulatory hotline at 1-888-289-8409

TUA's Electric Department Received the 2019 RP3 Designation