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About Tullahoma Utilities Authority
Tullahoma Utilities Authority (TUA) has been a cornerstone of the Tullahoma community for over 75 years, providing essential services to support the city’s growth and progress.  Established in 1948 as the Tullahoma Utilities Board, the organization was created to oversee the city’s electric, water, and wastewater services.  As Tullahoma expanded, so did the need for reliable infrastructure. Leading TUA to continually modernize and improve its systems.

In 2008, recognizing the increasing demand for high-speed connectivity, TUA launched LightTube, its state-of-the-art fiber optic network, making Tullahoma one of the first cities in Tennessee to offer fiber to the premise internet, television, and phone services. This expansion solidified TUA’s role as not only a utility provider but also a leader in technology and innovation. With 4,800 customers, LightTube remains the only local fiber provider in Tullahoma, offering unmatched reliability, local customer support, and advanced technology that drives economic growth and education.

In 2016, the organization transitioned from the Tullahoma Utilities Board to the Tullahoma Utilities Authority, allowing for more efficient governance and long-term planning to meet the growing needs of the community. Today, TUA serves 11,300 electric customers10,800 water customers, and 8,200 wastewater customers, ensuring essential services that power daily life.

Commitment to the Community
For decades, TUA has remained dedicated to reliable service, fiscal responsibility, and innovation.  Through partnerships with local schools, businesses, and organizations, TUA actively supports community development while continuously upgrading its infrastructure to ensure Tullahoma stays ahead of future demands.

From delivering essential utilities to pioneering fiber-optic connectivity, TUA continues to evolve, always focused on Powering Tullahoma’s Tomorrow.

2024-2025 Board of Directors

TUA President: Allen Potter

Vice President of Administration/CFO: Jason Penny

Vice President of Water and Wastewater:  Dale Willis

Vice President of Electric and Fiber:  Brian Langham

 
Navigating the future (4)

VISION 2025:
NAVIGATING THE FUTURE

Welcome to the Tullahoma Utilities Authority Strategic Plan.  As we navigate the ever-evolving landscape of utility services, this plan serves as a roadmap for our journey towards excellence, sustainability, and community engagement.  Our commitment to providing reliable, innovative, and customer-focused utility solutions remains steadfast, and this strategic plan outlines the steps we will take to achieve our goals over the next year and beyond.

In developing this strategic plan, we have considered the challenges and opportunities that lie ahead.  The utility industry is undergoing significant transformations, driven by technological advancements, regulatory changes, and increasing demands for sustainable practices.  To meet these challenges head-on, we have crafted a strategy that leverages our strengths, addresses our weaknesses, and positions us as leader in the industry.

This strategic plan represents our dedication to continuous improvement and our proactive approach to the future.  It is a dynamic document, designed to adapt to new developments and emerging trends, ensuring that Tullahoma Utilities Authority remains at the forefront of the utility sector.

We invite you to join us in this journey, as we strive to deliver exceptional utility services and create a brighter, more sustainable future for the Tullahoma community.

 

MISSION

Tullahoma Utilities Authority is dedicated to providing reliable utility services focused on community engagement and enhancing the quality of life for our customers while exercising fiscal responsibility.
 

VISION

To be recognized as a utility industry leader.


VALUES

  • Safety
  • Customer-Focus
  • Integrity
  • Dedication
  • Innovation


KEY OBJECTIVES

  • Develop Community Partnerships: Assess, identify, and reach out to potential partners to engage and communicate the mission, vision, and values of the Tullahoma Utilities Authority.
 
  • Upgrade Customer Experience: Adopt appropriate cutting-edge, customer-friendly technology to expand options and services.
 
  • Workforce Recruitment & Retention: Adequately staff TUA’s workforce with a diverse team that embodies the characteristics of organizational values to help meet the growing needs of our community.
 
  • Preparing for System Growth: Create plans to prepare for anticipated growth in TUA’s service area.
 
  • Enhance Internal Communication: Improve flow of information between TUA board, leadership and all employees.
Strategic Plan
Seamless Connectivity, Endless Possibilities.