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The
first stop a customer usually makes when visiting TUB is customer service,
where employees answer a steady stream of questions from walk-in and
telephone customers all day. TUB’s customer service employees process
orders for the turning on and turning off of electric, water, or wastewater
services for all residential, industrial and commercial customers, as well as
process payments, work orders and meter change-outs; answer energy-related
questions; fill out service availability forms; provide radio communication
to field employees; serve as receptionists to point our customers in
the right direction for the services they need; and a host of other things.
In addition to our customer service employees,
TUB has a drive-up window for after-hours payments and a night deposit slot
for after-hours payments.
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